Where are all those American Jobs? Outsourced, of Course

A couple of days ago, I had to reschedule some flights due to an unexpected medical occurrence. Not to worry, United Airlines and Patel, answering the 1-800 number from out of this country, helped me reschedule. This two-way conversation consumed about half an hour, and only after he had to repeat most of what he said at least twice because of my difficulty in understanding his British/American/Indonesian accent.

After our transactions were concluded, Patel asked my level of business satisfaction, on a scale of one to five, with five being the highest level of satisfaction. It took me a split second to decide on the level "3"; an accurate and very generous response, I thought. Patel seemed very disappointed in that response, and you could almost hear his sigh of disappointment in only receiving a "3". He asked me why he had received this seemingly low number. I replied (likely in too much of an exasperated tone) that it was because our half hour conversation could have been transacted in about two or three minutes, if only I could have understood what he was trying to tell me in our lengthy discourse.

Poor Patel, I probably cost him a bonus that day because his customer satisfaction levels with United Airlines was less than exemplary.

Along the same lines, James Lileks tweeted this:

Therapy Dogs and Getting Ready for Dog Work

Just an update on Libby and her Therapy Dogs International visits: she has been awarded a new certificate for 250 completed "official" visits with clients requesting her pooch services of dog licks and cuddling.

This is her previous certificate.

Her "new" certificate is in the mail.

(See video on sidebar for Libby's Work Day)

Nostalgia in the Fall with Fidget Pie

Since my children were small, every autumn brought out the baker in me and the need to make fidget pie. 

This pattern of making a fidget pie with apples and potatoes first started when we lived in Michigan and the fall season brimmed with gorgeous pumpkins seen along the roadside.  Of course, apples and apple cider were in abundance, too.

Here is a scanned page of a fidget pie recipe that must be over thirty years old, and still resides in my jumbled hodgepodge of recipes that cannot be discarded:

My husband has played along with the "Season of Fidget Pie" each September, and made an excellent one last week.  He wrote the recipe and has pictures of his pie here.

The main ingredients are potatoes, apples, diced ham, onions, a bit of apple cider, and a buttery pie crust.  It was delicious!